If you've ever had a cloud hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to consult with a live person on the phone instead of exchange tickets or email messages. In order to know more about a service before you buy it or if something small needs to be made, for example, it is much easier and a lot faster to do it real-time. If you're given the option to get hold of representatives by phone, it is also very likely that you are working with a real web hosting provider, not a reseller. The level of support that you will get on the phone may differ between different suppliers - from very general matters to expert technical support. Typically most of the suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are resolved via e-mail and / or tickets.
Phone Support in Cloud Hosting
We know that having the option to talk with a live representative is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you're able to reach us on the phone for fourteen hours a day. In case you consider purchasing one of our cloud plans, for example, you will be able to give us a call and find out more about our services before you order so as to ensure that we meet all of the system requirements for your websites. Following your purchase, you'll be able to call us about all of the sales or billing difficulties you may experience, or receive any type of general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of an issue.