A ticketing system is the most widespread correspondence medium that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to investigate or that needs to be escalated to a sysadmin. In this way, all comments provided by either side will be stored in the exact same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to accomplish a particular operation or to get in touch with the hosting company’s customer support staff. In case you want to manage several domain names and each one is hosted in its own account, you will have to use even more accounts at the same time. On top of that, it could take a considerable length of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Cloud Hosting
Our cloud plans include an integrated support ticket system, which is included in our custom-developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in one place – invoices, files, emails, tickets, etc., avoiding the necessity to use different admin consoles. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without ever logging out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of educational articles, which will give you additional information and which may help you fix any specific problem even before you send a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it is a weekend or a legal holiday.