A ticketing system is the most widespread correspondence medium that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to investigate or that needs to be escalated to a sysadmin. In this way, all comments provided by either side will be stored in the exact same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to accomplish a particular operation or to get in touch with the hosting company’s customer support staff. In case you want to manage several domain names and each one is hosted in its own account, you will have to use even more accounts at the same time. On top of that, it could take a considerable length of time for the hosting provider to process your ticket requests.