The accessibility to the customer and tech support that a cloud hosting company offers can tell you a lot for the services which they provide as well. If you're allowed to use just e-mail messages and tickets, you have almost certainly found some reseller not the web hosting supplier. When this is the case, you may have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for additional assistance. When the supplier offers you different ways of communication with quick response time which are available at any time, they are most likely the top provider, not a reseller. So you will reap the benefits of timely assistance and excellent support since they will have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it is always much better to get in touch with your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and technical support for all of our cloud plans. Even if you are not our client yet and you have some questions, we will help you in a timely manner and provide you with the necessary info, so as to give you the choice to make the very best decision when you obtain your new website hosting account. We're available any time, including holidays and weekends, and we provide several options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers globally, so you are able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive quick assistance, in particular when your website is not working efficiently for some reason. All of our semi-dedicated plans feature 24/7 customer and technical support, so that if anything happens, you're able to use several methods to get in touch with us - telephone line with a couple of local numbers around the world, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common matters, so if you do not have an account yet, for instance, you're able to get more info about our services, or we can assist you with less complex tech matters. The second two options are for strictly tech issues or everything which is more time-consuming due to the fact that it is much easier to follow the dialogue between you and our tech support crew. The guaranteed maximum answer time for them is merely 1 hour, the typical one - 15-20 min, so you won't need to wait for a whole day so as to receive assistance like you may have to do with various other providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we provide includes 24/7 customer and tech support, so if you experience any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even weekends and holidays. For your benefit, we provide different methods of communication - telephone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it will be much easier to monitor what is going on. The maximum warranted reply time for all e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will take advantage of quick support when you order a dedicated server through our company. Our customer and tech support teams are available 24/7/365, therefore if you open a ticket through your billing account or you send an email regarding any issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question needs a longer period of time to be resolved or when it has to be sent to our admins, because it is much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative via our chat service. If you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.