If you’ve ever got any inquiries associated with your hosting account or if you encounter a problem with your websites, you’ll need to get in touch with the hosting company’s client support team. It may not matter how promptly they will reply if you have a generic query, but an issue like a failed script update, for instance, may result in your site becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to get back to you, the longer the website will be out of order. In case you offer services or goods online, any downtime will influence your website undesirably and you may lose existing or prospective clients. A lot of web hosting providers, chiefly resellers, handle e-mails and trouble tickets within 24 hours, but in the electronic epoch that’s much too long, since customers will hardly ever go back to a site that isn’t working correctly over prolonged periods of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any support ticket that you open or any e-mail that you send is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the essence of your problem or inquiry may be, we’ll lend a hand instantly and will give you the required info to troubleshoot any problem with your sites. The real response time commonly does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting for hours and hours to get an issue fixed or what’s even worse – waiting a whole day only to receive a reply that more information is necessary whilst nothing’s resolved. We’ll give you assistance in a jiffy merely because we realize how costly time can be in the dynamic online age. The 1-hour reply time guarantee applies to any billing or technical question that you may have associated with our cloud plans.