Despite the fact that the hosting service offered by the different companies is virtually identical, each provider has a customized platform with its own tweaks and ways to accomplish particular procedures. That is the reason why, a comprehensive knowledge base will be remarkably useful both for people with little or no prior experience and for technically skilled individuals who will ultimately find out how certain procedures are accomplished, but will lose valuable time meanwhile. The purpose of such a knowledge base is to make the service quick and simple to use, sparing users both time and effort. The result is happier clients, since they can effortlessly find the info they need, and considerably less work for the customer service team representatives, because usually most of the inquiries and difficulties that clients have are already described in the knowledge base. If the articles are adequately written and encompass more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans include an extensive knowledge base where you can find info about all the complications that you could experience and their resolutions. You can find out how to create and administer a mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are accurate, but still you are unable to send emails, for example. We’ve tried our very best to be as thorough as possible and to encompass all the available options so as to save you time and energy and to provide you with different solutions for any problem. The knowledge base features educative articles too – both general ones about the hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in every Control Panel section, whilst if you would like to browse through the complete archive of articles, you should visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers offer an elaborate online article archive where you can find any information that you might require about our hosting services or about the Hepsia Control Panel that we use. We have prepared it on the basis of the feedback that we’ve collected from our customers over the years and, as a result, our articles address specific problems that you may confront and offer the very best means of repairing them, for example getting an HTTP 500 error message or not being able to send emails from your desktop computer even though you have the correct settings. The articles are available in each single Control Panel section and you can examine them whenever you wish. They can help you widen your knowledge not only about our services, but also about the hosting field as a whole, as they offer detailed instructions and general info such as what file permissions or cron jobs are.