Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be replied to in maximum 1 hour after the ticket or e–mail has been received. If your issue calls for further assistance from a sysadmin, we will direct the support ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be needed for discovering a solution. Furthermore if you take advantage of the Optional Admin Services package, any of the tasks included there will be completed whenever you decide.
A Top–Class Customer Service
Our tech support team will be online for you round–the–clock should you require help working with the Online Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated hosting server. Furthermore if you need help tackling all the daily admin tasks on your dedicated hosting server, you can take a glance at our Optional Admin Services package, that includes backup storage space, weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
We have provided the Online Control Panel with an exhaustive knowledge base, which includes extensive explanations of all its features and functionalities. In addition, we have filmed in–depth video tutorials that will further teach you how to carry out a specific action or resolve a regularly encountered issue. All the instructional articles and the tutorial video clips are readily accessible from every Online Control Panel section through the Videos and Help buttons situated in the upper right corner.