A live chat is one of the several methods of communication provided by some hosting companies as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word as compared to a telephone call with an agent. In addition, if the trouble that you have requires some time to be investigated and dealt with, you'll be able to do something different in the meantime instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service without charge as long as you have world wide web accessibility even if your hosting provider is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, our company provides live chat support as well. You are able to contact us every single day, including holidays and weekends, and we can give you more information about the cloud plans that we provide if you are not a customer yet, or about common and billing questions when you already have an account. Although for solely technical matters you'll need to open a ticket to the tech assistance team, because such issues will need more time to be resolved, you may still get in touch with us through the live chat for some tech details. For instance, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.